The Assistant Manager – Soft Services will play a crucial role in overseeing the day-to-day operations of cleaning and housekeeping activities within high-rise buildings and residential towers. You will be responsible for managing a team of 40-50 staff members, ensuring that the highest standards of cleanliness and service are maintained. This position requires someone with excellent leadership skills, the ability to train and motivate staff, and a strong understanding of the soft services industry.

This position offers an excellent opportunity to work with a prominent property management company in Bahrain, offering a dynamic and rewarding work environment.

Responsibilities of the Assistant Manager – Soft Services

As the Assistant Manager – Soft Services, you will have a broad range of responsibilities. Your key duties will include:

Team Management: You will oversee a team of 40-50 cleaning and housekeeping staff, assigning daily tasks, creating schedules, and ensuring that all staff members are performing according to company standards.
Training & Development: You will conduct regular training sessions and briefings to improve the performance and knowledge of your team. This includes educating staff about new cleaning techniques, safety protocols, and customer service best practices.
Resident and Client Communication: You will professionally handle complaints from residents and other stakeholders, ensuring their concerns are addressed promptly and effectively.
Performance Management: Evaluate staff performance periodically and provide constructive feedback to improve efficiency and productivity.
Inventory & Stock Management: Maintain accurate records of cleaning supplies and equipment, ensuring that stock levels are monitored and replenished as needed. You will be responsible for estimating the monthly requirements for cleaning materials.
Standard Maintenance: Ensure that cleaning and housekeeping operations meet the highest industry standards. Monitor the quality of work and staff appearance, offering feedback as necessary to maintain a professional atmosphere.
Market Analysis: Keep up-to-date with industry trends, market developments, and cleaning technologies. You will be required to propose strategies to improve operations while keeping within budget.
Administrative Duties: Use software platforms such as ERP or SAP to manage schedules, employee records, and inventory. Maintain clear and professional communication through emails and reports.

Your ability to lead, train, and motivate a team will be essential in ensuring the seamless operation of housekeeping services for the buildings under your care.

Qualifications for the Assistant Manager – Soft Services

The ideal candidate for this position will possess the following qualifications and experience:

Experience: A minimum of 8-12 years of relevant experience in soft services, including at least 5 years in a managerial role. Experience managing cleaning and housekeeping operations for high-rise buildings, hotels, or residential towers is essential.
Leadership Skills: Proven experience in managing large teams, including creating schedules, training, and assessing staff performance.
Communication Skills: Fluency in English is essential. You should be able to read, write, and speak clearly, with strong skills in drafting professional emails and reports.
Technical Skills: Experience working with ERP or SAP software platforms is preferred. The ability to handle administrative tasks such as stock management and staff scheduling using these systems is crucial.
Customer Service: Excellent interpersonal skills are required, as you will interact frequently with residents, clients, and your team. You should be able to handle complaints and feedback professionally and resolve issues promptly.
Problem-Solving: You should be able to analyze issues and come up with practical solutions, especially when managing complaints or adjusting operations to meet new demands.
GCC/Bahrain Driving License: A valid driving license is required for this role, as you may need to travel between sites for inspections or meetings.
Team-Oriented: You must have a cooperative attitude, be willing to collaborate with your team, and have a pleasant and approachable demeanor.

Benefits of the Assistant Manager – Soft Services Position

We offer a competitive salary package along with a range of benefits for this role:

Competitive Salary: A salary based on experience, ensuring that your skills and expertise are well-compensated.
Accommodation: Provided accommodation, reducing the stress of housing in a foreign country.
Medical Benefits: Access to medical insurance, ensuring you and your family are well taken care of.
Travel Allowance: The company provides annual return tickets, supporting your personal travel needs.
Career Growth: Opportunities for advancement within a leading real estate development and property management company.
Professional Development: The company supports ongoing training and development to help you build your skills and advance in your career.
Team Environment: Work in a dynamic and collaborative environment where teamwork is a key focus.

How to Apply for the Assistant Manager – Soft Services Position

To apply for the Assistant Manager – Soft Services position, follow these simple steps:

Prepare Your CV: Update your resume to highlight your experience in managing cleaning and housekeeping services, team leadership, and any relevant software skills.
Submit Your Application: Send your CV to recruit@unionbahrain.com. Ensure that your application is complete and clearly demonstrates how you meet the qualifications and responsibilities outlined in the job description.
Wait for a Response: After reviewing your application, the recruitment team will contact shortlisted candidates for an interview.
Interview: If selected, you will be invited to an interview where you can discuss your qualifications, experience, and why you are the best fit for the role.
Job Offer: If successful, you will receive a job offer and further instructions on how to proceed with your employment.

Related FAQs

1. What does an Assistant Manager in Soft Services do?
An Assistant Manager in Soft Services oversees housekeeping and cleaning operations, manages a team, handles inventory, and ensures that services meet industry standards in high-rise buildings or hotels.

2. What experience is required for this role?
The ideal candidate will have 8-12 years of experience, including 5 years in a managerial position, ideally in the cleaning and housekeeping sector for large buildings or residential towers.

3. What qualifications are required for this role?
You should have strong leadership and communication skills, a background in managing cleaning operations, and proficiency with ERP or SAP software. A valid GCC/Bahrain driving license is also required.

4. What are the benefits of working as an Assistant Manager?
The role offers a competitive salary, accommodation, medical benefits, annual return tickets, and opportunities for career advancement.

5. How do I apply for the Assistant Manager position?
To apply, send your CV to recruit@unionbahrain.com. Shortlisted candidates will be contacted for an interview.

6. What is the work environment like?
You will work in a professional, team-oriented environment, where collaboration and customer satisfaction are key priorities.

7. What is the typical work schedule for this position?
The role requires flexibility and may involve working across different sites, managing schedules, and handling operational tasks efficiently.

8. Is this role open to international candidates?
Yes, the position is open to candidates with the relevant experience, regardless of nationality.