Are you a dynamic and skilled Assistant Operation Manager looking for a new challenge in Doha? A 3-star hotel in the city is urgently seeking a qualified candidate to fill the role. If you have experience in hotel operations, leadership skills, and a strong understanding of business management, this might be the perfect opportunity for you. In this role, you will work closely with a team of 20-25 employees and oversee the daily operations of the hotel, ensuring everything runs smoothly. Your ability to manage people and build relationships with guests and colleagues is crucial in this fast-paced environment. If you’re passionate about hospitality and are looking to take on more responsibility, we encourage you to apply!

Responsibilities

As the Assistant Operation Manager of a 3-star hotel in Doha, your primary role will be to assist the Operation Manager in overseeing the day-to-day operations of the hotel. You will play a key role in ensuring the smooth running of all hotel functions, and your responsibilities will include:

Team Leadership and Supervision:
- Lead a team of 20-25 hotel staff, providing guidance, training, and support to ensure high performance.
- Motivate and inspire the team to achieve operational excellence while maintaining a positive work environment.
- Ensure all team members are properly trained in hotel procedures, customer service, and safety protocols.
Operational Management:
- Assist with the overall operations of the hotel, including guest services, housekeeping, front desk, food and beverage, and maintenance departments.
- Handle guest inquiries and complaints promptly and professionally, ensuring customer satisfaction at all times.
- Maintain a high level of cleanliness, order, and operational efficiency across all hotel departments.
Financial Oversight:
- Help with the preparation of budgets, monitoring expenses, and controlling costs in line with hotel financial goals.
- Ensure that financial reports are accurately prepared and that the hotel adheres to the financial guidelines and policies set by the management.
Customer Relations:
- Build and maintain strong relationships with guests to ensure a welcoming and enjoyable experience.
- Regularly engage with guests to gather feedback and ensure that their needs and expectations are met.
Collaboration with Management:
- Work closely with the hotel’s management team to implement policies and procedures that improve operational efficiency.
- Help with strategic planning for hotel operations, focusing on continuous improvement and long-term growth.
Performance Monitoring:
- Regularly assess the hotel’s operational performance and identify areas for improvement.
- Ensure that the hotel’s staff meet performance standards and customer service expectations consistently.

Qualifications

The ideal candidate for this role will possess the following qualifications and experience:

Experience:
- At least 3-4 years of experience in the hotel industry, preferably in an operational or supervisory role.
- Experience managing a team, handling hotel operations, and delivering exceptional guest services is required.
- A strong background in customer service, hotel management, or a related field is highly valued.
Skills:
- Strong leadership and team management skills to guide and motivate employees.
- Excellent communication and interpersonal skills to interact with guests and colleagues at all levels.
- High level of commercial awareness and understanding of hotel operations, financials, and customer expectations.
- Ability to multitask and manage time efficiently in a fast-paced environment.
Education:
- A relevant degree or diploma in hospitality management or a related field would be beneficial but is not mandatory.
Language Skills:
- Proficiency in English is required. Knowledge of Arabic or other languages is a plus, especially for communicating with a diverse range of guests.
Other Requirements:
- A strong work ethic and the ability to work flexible hours, including weekends and holidays, as required.
- Ability to maintain professionalism and a positive attitude under pressure.

Benefits

This role offers a competitive salary package and a range of benefits to support your career and well-being:

Salary:
- The salary for this position ranges from QAR 2500 to QAR 3000 per month, based on experience.
- You will also receive performance incentives based on hotel performance and individual contributions.
Accommodation:
- Free accommodation is provided by the hotel, ensuring that you have a comfortable living space while working in Doha.
Transportation:
- Free transportation will be provided for commuting to and from the hotel, ensuring convenience for your daily work commute.
Annual Benefits:
- You will be entitled to annual benefits as per the Qatar Labour Law, including paid leave and other standard entitlements.
Career Growth:
- Opportunities for professional development and career advancement within the hotel group.
- Access to training programs and workshops to enhance your skills and knowledge in hospitality management.
Work Environment:
- Join a dynamic team in a well-established 3-star hotel, where you will play an integral role in ensuring guest satisfaction and hotel success.

Applying Guide

To apply for the Assistant Operation Manager position, please follow the steps below:

Prepare Your Resume:
- Ensure your CV is up to date with relevant work experience, especially in hotel operations, leadership, and customer service roles.
- Include your education, skills, and previous employment details in the resume.
Send Your Application:
- Email your resume to oyyoqatar@gmail.com for consideration. In the subject line, mention the job title to ensure your application is directed appropriately.
Follow Up:
- After submitting your resume, follow up by calling or emailing to confirm your application was received.
- Be prepared to attend an interview where you will discuss your experience, qualifications, and suitability for the role.
Interview Process:
- If shortlisted, you will be invited for an interview where you may be asked about your experience managing hotel operations and handling guest relations.
- Be ready to provide examples of how you’ve led teams, resolved guest complaints, and improved operational efficiency.
Offer and Onboarding:
- If selected, you will receive a formal offer outlining your salary, benefits, and the start date for the position.
- The hotel’s human resources team will guide you through the onboarding process, including accommodation and transportation arrangements.

FAQs

Q1: What is the salary for the Assistant Operation Manager role?
The salary ranges from QAR 2500 to QAR 3000 per month, with the potential for performance incentives based on the hotel’s success.

Q2: What are the benefits offered for this position?
The position includes free accommodation, transportation, annual benefits as per Qatar labor law, and opportunities for career growth.

Q3: What qualifications are required for this role?
The ideal candidate should have at least 3-4 years of experience in hotel operations, leadership skills, and a strong background in customer service.

Q4: How do I apply for this position?
Interested candidates should email their resume to oyyoqatar@gmail.com for consideration.

Q5: What should I expect during the interview process?
If selected for an interview, you will discuss your experience, qualifications, and how you can contribute to the success of the hotel’s operations.

This Assistant Operation Manager role offers a great opportunity for professionals looking to advance their careers in hospitality while enjoying the benefits of living and working in Doha. Apply today to become part of a growing hotel team!