The customer service desk role is crucial in ensuring that customers receive the best service and experience. This position is for a reputed company located in Hawally, Kuwait, and is ideal for individuals with prior experience in the tourism sector. The role involves dealing with customer inquiries, providing information about products and services, and resolving issues efficiently.

This is a full-time position where you will interact directly with customers, assisting them in making informed decisions and ensuring their satisfaction. If you enjoy interacting with people and have a background in tourism or customer service, we encourage you to apply.

Key Responsibilities

As a customer service employee, your main duties will include the following:

1. Handling Customer Inquiries

Assist customers in a professional and friendly manner by addressing their inquiries about the company’s services, products, and policies.
Provide customers with detailed information related to tourism, destinations, and travel services.

2. Resolving Complaints and Issues

Efficiently handle and resolve customer complaints or concerns, ensuring customer satisfaction and maintaining a positive company image.
Provide timely solutions or escalate complex issues to the relevant departments.

3. Maintaining Customer Records

Keep accurate records of customer interactions, ensuring that all details are logged and updated in the company’s system.
Follow up with customers to ensure that their issues are fully resolved.

4. Promoting Services

Actively promote the company’s tourism-related services to potential clients, providing information on new packages, offers, and updates.
Encourage customers to use additional services offered by the company, thereby contributing to the company’s growth.

5. Providing Exceptional Customer Experience

Ensure that each customer interaction is positive and professional, enhancing the overall customer experience.
Help customers in making bookings or inquiries regarding travel arrangements or other services.

6. Administrative Support

Provide administrative support to the customer service team by handling phone calls, emails, and managing paperwork as needed.
Coordinate with other departments to ensure smooth operations and provide customers with accurate information.

Qualifications

To be considered for this customer service desk job, applicants must meet the following qualifications:

1. Experience

A minimum of 3 years of experience in customer service, preferably in the tourism industry.
Experience in handling customer inquiries, complaints, and providing timely resolutions.
Familiarity with the products and services within the tourism sector is a plus.

2. Communication Skills

Strong communication skills in English are required. Knowledge of Arabic is an added advantage, especially when dealing with local clients.
Must be able to interact with customers effectively and professionally, both in person and over the phone.

3. Education

A high school diploma or equivalent is preferred. Additional qualifications or courses in customer service or tourism are a plus.

4. Personal Traits

Positive, approachable attitude with excellent interpersonal skills.
Ability to remain calm under pressure and handle stressful situations.
Must be customer-focused with a passion for providing high-quality service.

Benefits

The position comes with a comprehensive benefits package to ensure employee satisfaction and support:

1. Competitive Salary

A competitive salary based on your experience and skills. This will be discussed during the interview process.

2. Professional Development

The opportunity to work in a dynamic and professional environment where you can further develop your customer service skills.
Training opportunities to enhance your knowledge in the tourism industry and improve your overall customer service abilities.

3. Work-Life Balance

Full-time job with regular working hours.
One day off each week to ensure you maintain a healthy work-life balance.

4. Job Security

A stable job within a reputable company that values its employees and offers long-term career prospects.

5. Networking Opportunities

Interaction with a diverse customer base, providing valuable networking opportunities within the tourism and customer service sectors.

How to Apply

If you are interested in this exciting opportunity, follow these simple steps to apply:

1. Send Your CV

Whatsapp your CV directly to the company’s recruitment contact: +965 99249330. Be sure to include your relevant experience and qualifications related to customer service and tourism.

2. Provide Detailed Information

When applying, briefly mention your experience in the tourism field and how you meet the qualifications listed above. This helps the hiring team quickly assess your fit for the role.

3. Communication via Whatsapp

The recruitment process will mainly take place over WhatsApp. Be sure to send messages only (no calls), ensuring that the hiring team can review your application at their convenience.

4. Interview Process

If shortlisted, you will be contacted for an interview. The interview will assess your communication skills, experience in customer service, and knowledge of the tourism industry.

Frequently Asked Questions (FAQs)

1. What is the salary for this position?

The salary is competitive and will be discussed during the interview based on your experience.

2. Do I need to have prior experience in tourism?

While experience in the tourism field is preferred, it is not mandatory. However, previous customer service experience is essential.

3. How do I apply for the job?

Send your CV via WhatsApp to +965 99249330. Be sure to highlight your experience in customer service and tourism.

4. Is this a full-time position?

Yes, this is a full-time position requiring commitment to regular working hours.

5. What are the working hours?

Working hours are typically 9 AM to 5 PM, with one day off per week. Specific shifts will be confirmed during the interview.

If you meet the qualifications and are ready to take on this exciting role, apply today! Join a reputable company and start a fulfilling career in customer service in Kuwait.