As a Service Advisor, you will be the key point of contact for customers seeking vehicle maintenance and repair services. You will work closely with customers to understand their needs, schedule service appointments, and ensure that their vehicle service requirements are met efficiently and professionally. The role requires excellent communication and organizational skills, as well as the ability to handle customer inquiries and complaints in a courteous manner.

This role is perfect for candidates with a background in automotive service or technical fields, such as a Diploma or ITI certification. You will also be required to work for 10 hours a day, six days a week, managing customer relations and ensuring smooth service operations. If you are a skilled, customer-oriented professional ready to take on an exciting challenge, this could be the perfect opportunity for you.

Responsibilities

As a Service Advisor, you will be responsible for the following tasks:

Customer Interaction: Greet customers and understand their service requirements, providing advice and offering solutions based on their needs.
Service Scheduling: Schedule vehicle repairs and service appointments, ensuring that the technicians have a clear understanding of the customer’s needs.
Work Order Management: Prepare and manage service orders, ensuring accuracy in all details, including customer information, service details, and billing.
Coordination with Technicians: Work closely with the service team to ensure that repairs and maintenance are completed on time, with attention to quality and customer satisfaction.
Follow-up with Customers: Regularly update customers about the progress of their vehicle’s service and inform them of any additional services or repairs needed.
Handling Customer Complaints: Address customer concerns and complaints in a professional and prompt manner, offering suitable solutions and escalating issues when necessary.
Promote Services: Upsell additional services or products to customers when appropriate, contributing to the overall revenue of the service department.
Administrative Duties: Maintain accurate records of customer interactions, service orders, and invoices, ensuring all documentation is up-to-date.
Ensure Cleanliness and Organization: Maintain a clean, organized service area and ensure that the service center operates smoothly and efficiently.

You will play a critical role in ensuring that customers receive the best service experience while keeping the operations running smoothly and efficiently.

Qualifications

To qualify for the Service Advisor position, candidates must meet the following criteria:

Educational Requirements: Candidates must hold a Diploma or ITI certification. This is a mandatory requirement for the role, as it is essential for understanding automotive technical issues and customer service needs.
Work Experience: A minimum of 4 to 8 years of experience in any automotive dealership is required. Experience in a similar service advisor role or as a mechanic will be advantageous.
Language Proficiency: Candidates must be fluent in both Hindi and English to effectively communicate with customers and team members.
Age Limit: The age of applicants should be between 21 to 35 years. This age range is specified to align with the physical demands of the role and the company’s policies.
Physical Appearance: Candidates must be presentable, smart, and well-groomed, as you will be interacting with customers and representing the company.
Availability: The ideal candidate must be ready to travel and start working within a week of receiving an offer.
Passport Requirements: We are specifically looking for candidates with an ECNR (Emigration Check Not Required) passport.

If you meet these qualifications and are passionate about providing excellent customer service, we encourage you to apply.

Benefits

This role comes with several attractive benefits:

Competitive Salary: The salary for the position ranges from 250 to 260 OMR, which includes a food allowance.
Accommodation: Shared bachelor accommodation will be provided by the company, so you will not need to worry about housing.
Visa Support: The company will assist with obtaining the necessary visa to work in Oman.
Work Hours: The working hours are 10 hours a day, six days a week. This is a demanding schedule but allows for regular off days to recharge.
Career Growth: The company offers opportunities for career advancement within the service department, providing you with the chance to grow professionally.
Health and Safety: As part of the team, you will benefit from a safe working environment and support with health and wellness needs.

Applying Guide

If you are interested in applying for the Service Advisor role, here’s how to proceed:

Prepare Your CV: Ensure that your CV is up-to-date and clearly lists your relevant qualifications and work experience, particularly in the automotive industry.
Contact Us: Send your CV to +968 94130781 via WhatsApp. This is the primary contact for all job applications.
Interview: If your application is shortlisted, you will be contacted for an interview. During the interview, we will discuss your experience, qualifications, and availability.
Start Date: If selected, you will be provided with the necessary details about your visa, accommodation, and job responsibilities. The ideal candidate should be able to start within a week of the interview.
Job Offer: Once all steps are completed, you will receive a formal job offer and instructions on your next steps.

Be sure to follow the application instructions carefully and submit your CV as soon as possible.

FAQs

Q1: What is the salary range for the Service Advisor position?
A1: The salary for the Service Advisor position ranges from 250 to 260 OMR, which includes a food allowance.

Q2: Is previous experience required?
A2: Yes, applicants should have 4 to 8 years of experience in an automotive dealership. Experience in a similar service role or as a mechanic is highly preferred.

Q3: Can I apply if I don’t have an ECNR passport?
A3: Unfortunately, the position is open only to candidates with an ECNR passport.

Q4: What are the working hours for this position?
A4: The working hours are 10 hours a day, six days a week.