We are currently looking for a Reception Agent with experience in hotel operations and a strong background in using IDS (Integrated Distribution System). If you have a passion for hospitality, great communication skills, and experience in the hotel industry, this role could be an excellent opportunity for you to grow your career. This position is based in Manama, Bahrain.

Responsibilities

As a Reception Agent, your key responsibilities will include:

Guest Check-in and Check-out: Welcome guests with a friendly attitude, ensuring they check-in and check-out smoothly, and providing them with all necessary information about their stay.
Room Reservation Management: Handle guest reservations, ensuring that room assignments are properly managed, and ensuring guests are placed in appropriate accommodations based on their needs.
Using IDS: Utilize the IDS system to manage bookings, handle guest requests, and assist in generating accurate billing information.
Customer Service: Provide excellent customer service by addressing guest inquiries, resolving issues, and ensuring that their stay is comfortable and enjoyable.
Communication with Other Departments: Coordinate with other hotel departments (e.g., housekeeping, food service) to ensure that guest requests are fulfilled promptly.
Maintain Records: Ensure accurate guest and booking records are maintained, both in the IDS system and physically, while adhering to confidentiality standards.
Payment Processing: Process payments for reservations, handle cash transactions, and issue receipts, ensuring all financial transactions are accurate.
Promote Hotel Services: Inform guests about available hotel services and amenities, and encourage them to make use of the services offered during their stay.
Maintain a Clean and Organized Front Desk Area: Ensure the reception area is tidy, organized, and welcoming to all guests.

Qualifications

To be considered for the Reception Agent position, candidates should meet the following qualifications:

Hotel Experience: Previous experience in a hotel front desk or reception role is required. Experience with IDS is essential.
Knowledge of IDS System: Familiarity with the IDS (Integrated Distribution System) is a must for this role. The IDS system is used for managing guest reservations, bookings, and payments.
Communication Skills: Strong verbal and written communication skills in English are necessary. Fluency in additional languages is an advantage.
Customer Service Experience: You should have a genuine passion for delivering outstanding customer service and resolving guest issues effectively.
Bahrain Resident: Only applicants who are currently residing in Bahrain will be considered.
Problem-Solving Ability: Ability to resolve guest concerns or issues in a calm and professional manner.
Multitasking: Strong organizational skills and the ability to handle multiple tasks simultaneously in a fast-paced environment.
Attention to Detail: Accuracy in guest check-in/check-out processes, payments, and record keeping is essential.
Age Requirement: Preferably candidates within the age range of 21 to 35, though other age groups may also be considered based on experience.

Benefits

Working with our team offers several great benefits:

Competitive Salary: Attractive salary based on your experience and expertise in the hotel industry.
Job Stability: As part of a growing hotel in Manama, you will enjoy a stable and rewarding career with opportunities for professional growth.
Professional Development: Opportunities for training and advancement in the hospitality industry.
Friendly Work Environment: Join a supportive, friendly team focused on providing exceptional guest experiences.
Health and Welfare Benefits: Access to health insurance and other welfare benefits (to be discussed during the hiring process).
Accommodation (if applicable): Accommodation support will be provided based on your location and employment terms.
Social Interaction: Opportunities to meet people from diverse backgrounds and work in a vibrant and dynamic environment.

Applying Guide

If you meet the qualifications and are interested in applying for the Reception Agent position, here’s how to apply:

Prepare Your CV: Ensure your CV highlights your hotel experience, proficiency in IDS, and any other relevant skills or certifications.
WhatsApp Application: Send your updated CV via WhatsApp to +97317292927. This is the preferred method of communication.
Email Application: Alternatively, you can email your CV to dos@meshal-hotel.com with the subject “Reception Agent Application.”
Include a Brief Cover Letter: In your WhatsApp or email application, include a short cover letter that introduces yourself, your experience, and why you are interested in this role.
Availability for Interview: After reviewing your application, we may contact you to schedule an interview. Please be prepared to discuss your experience with IDS and your customer service background.

This is a time-sensitive opportunity, so we encourage qualified candidates to apply as soon as possible.

Frequently Asked Questions (FAQs)

1. What is IDS, and why is it necessary for this job?
IDS (Integrated Distribution System) is a software platform that hotel front desk staff use for managing reservations, guest check-ins, check-outs, and other tasks. Familiarity with IDS is essential for this position to effectively manage bookings and guest information.

2. Can I apply if I don’t have IDS experience but have other hotel front desk experience?
Unfortunately, we are looking for candidates who have prior experience with IDS. Hotel front desk experience alone is not sufficient for this role.

3. Is this role only for female applicants?
No, this role is open to both male and female candidates, provided they meet the qualifications listed.

4. Will there be any on-the-job training?
Yes, while experience with IDS is required, there will be some training to ensure you are familiar with the hotel’s specific system and operations.

5. Is this position open to candidates outside of Bahrain?
This position is only open to candidates who are currently residing in Bahrain. Only applicants already in the country will be considered.

6. What kind of working hours should I expect?
Reception Agents typically work in shifts, including evenings, weekends, and holidays, depending on the hotel’s operation schedule.

7. Will there be growth opportunities in this role?
Yes, there is room for growth and development in the hospitality industry, and strong performers may have the opportunity to move into supervisory or managerial roles.

Apply now to join our team and be part of an exciting, fast-paced hospitality environment in Manama, Bahrain!