Are you a friendly and professional individual with a passion for hospitality? We have an exciting opportunity for you to join our team as a Receptionist at a beautiful resort located at Sealine Beach, Doha, Qatar. As the first point of contact for guests, you will play a crucial role in creating a welcoming and comfortable environment.

This is a great opportunity for those with 3-4 years of experience in a similar role, who are looking to be part of a dynamic team in the hospitality industry. If you thrive in customer service, enjoy working in a fast-paced environment, and have a passion for ensuring guests have a memorable experience, this is the perfect job for you.

Job Responsibilities

As a Receptionist at our resort, you will be responsible for a wide range of duties, including:

Guest Check-in and Check-out: Welcoming guests upon arrival, checking them into their rooms, and assisting with the check-out process when they leave. Ensuring a smooth and pleasant experience from start to finish.
Customer Service: Providing exceptional service to guests, answering inquiries about the resort, its amenities, local attractions, and services, and ensuring guests’ needs are met throughout their stay.
Reservations Management: Handling guest reservations, confirming bookings, and managing room availability to ensure efficient use of resort facilities.
Phone and Email Management: Answering phone calls and emails, directing inquiries to the appropriate department, and ensuring timely responses to guest requests.
Administrative Support: Assisting with administrative tasks such as maintaining guest records, managing documents, and handling cash or payment transactions.
Communication with Other Departments: Coordinating with housekeeping, maintenance, and food & beverage departments to ensure that guests receive timely services and all their needs are addressed.
Handling Complaints and Issues: Addressing guest concerns and complaints professionally and efficiently, resolving issues to ensure satisfaction.
Promoting Resort Services: Promoting resort amenities such as spa treatments, restaurant services, tours, and activities, encouraging guests to take full advantage of what the resort has to offer.

Qualifications

To be considered for the Receptionist position at our resort, you should meet the following qualifications:

Experience: 3-4 years of experience as a receptionist or in a customer service role, ideally within the hospitality industry.
Communication Skills: Strong verbal and written communication skills in English. Knowledge of Arabic is a plus but not mandatory.
Professional Appearance: A well-groomed, presentable appearance is essential, as you will represent the resort as the first point of contact for guests.
Organizational Skills: The ability to multitask and manage time effectively in a fast-paced environment.
Customer-Centric Attitude: A friendly and helpful attitude, with a commitment to providing excellent customer service.
Technical Skills: Proficiency in using office equipment (computers, phones) and reservation management software. Basic knowledge of Microsoft Office tools is a must.
Problem-Solving: Ability to handle guest concerns and complaints with a calm, positive, and solution-oriented approach.
Attention to Detail: Ensuring that all guest interactions and administrative tasks are accurate and efficient.

Benefits

Joining our team at the Sealine Beach Resort offers numerous benefits:

Competitive Salary: A salary range of 2,001 – 5,000 QAR, based on experience and qualifications.
Career Growth: Opportunities for career development and advancement in the hospitality industry.
Accommodation Assistance: Help with finding accommodation or the provision of housing benefits for eligible employees.
Meals: Complimentary meals while on duty, ensuring you have the energy to provide exceptional service.
Health Insurance: Health insurance coverage to take care of your well-being.
Paid Leave: Paid annual leave to recharge, as well as public holidays.
Team Environment: Be a part of a supportive and friendly team that values your contributions and helps you grow professionally.
Work-Life Balance: A healthy work-life balance in a beautiful location, allowing you to enjoy both professional and personal time in Doha.

Applying Guide

If you are interested in applying for the Receptionist position at our Sealine Beach Resort, please follow these simple steps:

Prepare Your CV: Ensure that your CV is up-to-date, showcasing your relevant experience, skills, and qualifications for the receptionist role.
Send Your Application: Email your CV to info@fbfcafe.com to submit your application.
Application Review: The hiring team will review your CV and contact you if you meet the qualifications for the position.
Interview Process: If shortlisted, you will be invited for an interview where you may be asked about your experience, customer service skills, and ability to handle various tasks in a busy environment.
Job Offer: Successful candidates will receive a formal job offer with more details on the role, salary, and benefits.

Frequently Asked Questions (FAQs)

1. What qualifications do I need to apply for this role?
You need at least 3-4 years of experience in a customer service role, preferably in the hospitality industry. Strong communication skills in English are required, and Arabic is a plus.

2. Will accommodation be provided?
Accommodation assistance is available, or housing benefits will be provided to eligible employees.

3. What are the working hours for this position?
The receptionist role is a full-time position, and the working hours may vary depending on the shift schedule, which can include evenings and weekends.

4. Is this a permanent position?
Yes, this is a full-time, permanent position with opportunities for growth within the company.

5. What are the main duties of the receptionist?
Key responsibilities include guest check-in and check-out, providing excellent customer service, managing reservations, handling phone calls and emails, and coordinating with other resort departments to ensure guests have an enjoyable stay.