As the Online Customer Support Salesman, you will be the first point of contact for customers who reach out through social media channels such as Facebook and Instagram. You will engage with customers, provide them with accurate product information, and guide them through the purchasing process. This role requires excellent communication skills and the ability to handle customer inquiries efficiently.

Responsibilities

In this role, your responsibilities will include:

Engage with Customers: Respond promptly and professionally to customer inquiries on social media platforms like Facebook and Instagram.
Provide Product Information: Offer detailed information about products, services, pricing, and availability to help customers make informed purchasing decisions.
Handle Customer Concerns: Address customer concerns and resolve issues in a timely and efficient manner, ensuring a positive experience.
Manage Multiple Inquiries: Handle multiple customer inquiries at the same time without compromising on quality and responsiveness.
Track Customer Feedback: Gather feedback from customers and report any recurring concerns or suggestions for improvement to management.
Promote Products: Engage with customers in a friendly and helpful manner to encourage sales and promote our products or services.
Ensure Customer Satisfaction: Aim for high customer satisfaction by providing exceptional service and creating a seamless online shopping experience.

Qualifications

To be successful in this role, you should meet the following qualifications:

Experience: At least 2-3 years of experience in customer support or sales, preferably in an online setting.
Communication Skills: Strong spoken and written English skills are essential, as you will be communicating with customers through text-based channels.
Social Media Proficiency: Comfortable navigating and engaging with customers on platforms like Facebook and Instagram.
Problem-Solving Skills: Ability to handle customer inquiries and resolve issues effectively and efficiently.
Multitasking Ability: You should be able to manage multiple customer inquiries at once and provide prompt responses.
Customer-Centric Attitude: A strong focus on delivering excellent customer service and building positive relationships with customers.
Tech-Savvy: Familiarity with social media tools and platforms, as well as customer support software, is a plus.

Benefits

We offer an attractive compensation package and additional benefits for the right candidate:

Salary: Monthly pay ranging from RO 170 to RO 200, based on experience and qualifications.
Full-Time Role: This is a full-time position with stable working hours and a consistent workload.
Professional Growth: Opportunity to develop your skills in customer service and sales, with potential for career advancement.
Supportive Work Environment: A friendly and supportive team that encourages your personal and professional growth.
Work Location: Work remotely or from the office in Oman, depending on company policies and operational needs.
Communication Tools: Access to the latest tools and technology to help you manage customer interactions effectively.

How to Apply

If you meet the qualifications and are passionate about providing exceptional customer service, we would love to hear from you. Here’s how you can apply:

Contact Us: Reach out to us via WhatsApp at +96896676502 to express your interest or ask any questions you may have about the position.
Submit Your CV: Make sure to include your resume and relevant details about your experience in sales or customer support.
Interview Process: If your profile matches our requirements, we will schedule an interview to discuss the role in more detail.
Start Date: Successful candidates will be informed of the expected start date and any onboarding processes.

We look forward to hearing from you!

Frequently Asked Questions (FAQs)

Q: What is the minimum experience required for this role?
A: You should have at least 2-3 years of experience in customer support or sales, with a preference for online or social media-based customer service.

Q: What are the working hours for this position?
A: The position is full-time, and working hours will be communicated during the interview. We are looking for someone who can manage customer inquiries efficiently during peak hours.

Q: Do I need to have experience with social media platforms?
A: Yes, familiarity with Facebook and Instagram is important as these will be the primary platforms for customer interaction.

Q: What language skills are required for this job?
A: You should have strong proficiency in English, both written and spoken, as it is essential for communicating with our customers.

Q: How do I apply for this position?
A: You can apply by sending a message to us via WhatsApp at +96896676502. Be sure to include your CV and any relevant details about your experience.

Q: Is there room for growth in this position?
A: Yes, there is potential for professional growth within the company, depending on your performance and skills.